Archives: Services

Wix businesses often handle high volumes of orders. Customers frequently inquire about order statuses, creating a need for efficient communication. WhatsApp automation can streamline these updates, saving time and improving satisfaction.

Benefits

• Increases customer trust with automated updates, reducing manual support workload.

What You Get

• Connect WhatsApp API to the Wix store.
• Configure Order Notifications: Set up triggers for order confirmation and tracking updates.
• Test & Launch: Ensure messages reach customers correctly after test orders.
• Monitor Engagement: Provide analytics for businesses to measure the impact on customer inquiries.

Many Wix businesses lose sales due to cart abandonment. Automated WhatsApp reminders encourage users to return to their cart, often converting sales with timely follow-up.

Benefits

• Recovers lost sales by reminding potential customers to complete purchases.

What You Get

• Identify Abandonment Triggers: Set triggers for users who add items but don’t complete checkout.
• Craft Messaging Sequence: Create messages with incentives (e.g., discount codes).
• Automate and Launch: Set up automated messages to be sent 1–3 hours post-abandonment.
• Evaluate Results: Review open and conversion rates monthly.

Wix businesses can boost customer support by integrating a WhatsApp AI chatbot. Available 24/7, it answers FAQs and handles inquiries, reducing staff workload and enhancing customer satisfaction by providing instant responses.

Benefits

• Saves time by handling repetitive questions through automation.

What You Get

• Identify Common Questions: Work with the business to determine high-frequency inquiries.
• Program Chatbot: Configure responses for each question.
• Train Staff: Ensure staff knows how to manage complex inquiries.
• Launch & Monitor: Go live and analyze FAQ trends over time for ongoing improvement.

Service businesses on Wix can boost efficiency and reduce lost revenue with automated WhatsApp reminders. These timely messages not only minimize appointment no-shows but also provide a convenient way for customers to reschedule, ensuring a smoother booking process.

Benefits

• Reduces missed appointments, leading to better time management and customer satisfaction.

What You Get

• Integrate Booking Data: Sync with Wix’s appointment system.
• Set Up Reminder Triggers: Configure reminders to be sent 24 and 2 hours before appointments.
• Personalize Messages: Add client names, appointment times, and reschedule options.
• Test & Go Live: Ensure message timing works correctly and monitor customer response.

Many Wix businesses struggle with a lack of structured feedback from their customers. This can hinder their ability to identify areas for improvement, gauge customer satisfaction, and build stronger relationships.

By implementing WhatsApp feedback requests, businesses can significantly enhance post-purchase communication. This direct and personalized approach allows customers to share their thoughts and experiences easily. By actively seeking and responding to feedback, businesses can demonstrate their commitment to customer satisfaction, fostering a stronger connection and encouraging repeat business.

Benefits

• Provides valuable feedback while boosting customer loyalty and engagement.

What You Get

• Define Timing: Send feedback requests 1–3 days after purchase.
• Set Up Automated Feedback Messages: Include a link to a quick survey or ratings.
• Analyze Feedback: Collect and review responses for business insights.
• Adjust Based on Feedback: Advise the business on using insights for service improvements.

Wix stores frequently overlook the potential for repeat sales, leaving valuable revenue on the table. By leveraging WhatsApp, businesses can implement targeted upsell campaigns to maximize customer value. This powerful platform allows businesses to recommend relevant products and services based on customers’ past purchases, increasing the likelihood of additional sales and fostering customer loyalty.

Benefits

• Increases revenue by suggesting additional products based on purchase history.

What You Get

• Analyze Purchase Data: Identify items frequently bought together.
• Craft Personalized Messages: Create messages to promote complementary products.
• Automate & Launch Campaign: Set up periodic messages post-purchase.
• Monitor Results: Track revenue impact and adjust campaigns for effectiveness.

Wix businesses often face challenges in establishing professional WhatsApp profiles. This can hinder their ability to effectively communicate with customers and build brand credibility.

By offering a service to set up professional WhatsApp profiles, businesses can ensure optimal configuration, including profile pictures, business descriptions, and contact information. This meticulous setup instills trust and professionalism in customer interactions, fostering positive brand perception and driving customer engagement.

Benefits

• Establishes a professional brand presence on WhatsApp.

What You Get

• Set Up WhatsApp Business Account: Register the business.
• Add Business Details: Include address, website, hours, and logo.
• Request Verification: Apply for WhatsApp Business verification for the green checkmark.
• Optimize Profile: Advise on profile improvements for a polished look.

WhatsApp broadcasts provide a powerful tool for Wix businesses to reach their audience swiftly and effectively. By leveraging this feature, businesses can disseminate timely updates, such as special sales, new product launches, and holiday promotions, directly to their customers’ smartphones. This direct and personalized approach ensures that important messages are delivered promptly, increasing engagement and driving sales.

Benefits

• Engages clients with updates and promotional offers, encouraging repeat business.

What You Get

• Plan Campaign Calendar: Decide on promotion dates and content.
• Prepare Promotional Content: Design messages for high engagement (images, offers).
• Schedule Broadcasts: Set broadcast timing to optimize open rates.
• Track Performance: Review engagement to see which messages convert best.

Wix businesses can significantly benefit from targeted communication, but managing diverse customer segments can be a complex task. By leveraging WhatsApp’s segmentation feature, businesses can create tailored messaging campaigns for specific groups of customers. This personalized approach allows for more effective engagement, as customers receive relevant information and offers that resonate with their interests. By segmenting their audience, businesses can maximize the impact of their communication efforts and drive higher conversion rates.

Benefits

• Enables personalized communication for different client groups, enhancing engagement.

What You Get

• Define Segments: Work with the business to create segments (e.g.
• Configure Segmentation Triggers: Automate message triggers based on client actions.
• Customize Messages by Segment: Personalize messaging for each segment type.
• Monitor Engagement: Track each segment’s response for optimization.

Wix businesses often face challenges in tracking the effectiveness of their WhatsApp communication. Without proper analytics, it becomes difficult to measure the impact of WhatsApp messages on sales, customer engagement, and overall business performance.

By implementing a WhatsApp analytics service, businesses can gain valuable insights into their customer interactions. This detailed analytics provides key metrics such as message open rates, click-through rates, and conversion rates. By tracking these metrics, businesses can identify effective messaging strategies, optimize their communication efforts, and ultimately drive better results.

Benefits

• Helps businesses understand customer engagement and adjust strategies accordingly.

What You Get

• Implement Tracking Metrics: Set up tracking for open rates, response rates, and conversion.
• Configure Dashboard: Create a real-time analytics dashboard.
• Monthly Report Delivery: Provide a summary report with insights.
• Strategy Adjustment: Use data to refine message timing, content, and targeting.