=== WorkChat – Premium AI Chat & CRM Solution for Business === Contributors: cloodoteam Donate link: https://cloodo.com/ Tags: whatsapp api, ai chat, crm, livechat, contact management, chat automation, whatsapp business, chatbot, chat widget, broadcast Requires at least: 4.7 Tested up to: 6.8.2 Stable tag: 2.3.4 Requires PHP: 8.0 License: GPLv2 or later License URI: https://www.gnu.org/licenses/gpl-2.0.html WorkChat is a premium WordPress plugin that integrates WhatsApp Business API, AI automation, live chat support, and a multi-platform chat widget into one powerful CRM solution. Built for businesses that need fast, intelligent, and personalized communication at scale. == Description == **WorkChat – Premium AI Chat & CRM Solution for Business** transforms your WordPress site into a powerful communication hub with: - 📱 Official **WhatsApp Business API** support for broadcasting and template messaging - 🤖 **AI-powered assistants** to summarize chats, auto-reply, and generate client notes or follow-ups - 💬 **Live chat widget** for websites with smart routing and real-time engagement - 🔘 **Floating Chat Button Widget** with WhatsApp, Messenger, Telegram, Zalo & more --- 🚀 **WhatsApp Business API Features** - Send bulk broadcasts to opted-in customers - Use approved message templates - Track delivery, open, and click-through rates - Segment contacts with tags and filters - Works with API providers like Twilio, 360Dialog, Gupshup, and Vonage --- 🤖 **AI Chat Assistant** - Summarizes message threads instantly - Auto-generates **Client Notes**, **Tickets**, and **Proposals** - Handles common replies and follow-ups using ChatGPT/OpenAI - Can send alerts to clients and agents via WhatsApp and email --- 💬 **Live Chat Widget for Websites** - Lightweight floating widget for customer engagement - Branded chat UI for service businesses, support desks, or agencies - Optional lead form capture and pre-chat surveys - Assign messages to agents or bots based on tags or business hours --- 🔘 **Multi-Channel Floating Chat Button** - Add a floating chat button to your WordPress site - Fully responsive and customizable - Choose which platforms to include: - WhatsApp - Facebook Messenger - Telegram - Zalo - Line - Instagram DM - SMS, Email, Phone Perfect for freelancers, agencies, online stores, consultants, law firms, real estate agents, and support teams. == Installation == 1. Upload the plugin to `/wp-content/plugins/workchat-premium-ai-crm/` 2. Activate the plugin via “Plugins” in the WordPress Admin 3. Go to **WorkChat** in your admin sidebar 4. Follow the setup wizard to: - Connect your WhatsApp Business (QR or API) - Set up AI Assistant - Customize your Live Chat Widget - Enable chat buttons for WhatsApp and others == Frequently Asked Questions == = How do I connect WhatsApp Business API to WorkChat? = Go to “WhatsApp Connect” in the plugin dashboard. You can connect via QR code for WhatsApp Web, or link your official WhatsApp Business API number via providers like Twilio, 360Dialog, or Gupshup. WorkChat supports template management, audience segmentation, and campaign analytics. = Can I send bulk messages using WhatsApp API? = Yes. Once you’re connected via an official provider, you can send campaign broadcasts using approved templates to opted-in contacts, with delivery, open, and click tracking. = How does the AI Assistant work in WorkChat? = Our AI Assistant (powered by OpenAI) automatically scans your WhatsApp chats and generates smart summaries, creates client notes, detects intent for follow-ups, and suggests responses. It saves hours of manual review and supports proactive outreach. = Is there a live chat widget for my website? = Yes! WorkChat includes a customizable live chat widget that you can place on any page of your website. Visitors can chat directly with you or your team in real time. You can assign conversations, preload questions, or even route chats to AI or human agents. = Can I show a WhatsApp button on my WordPress site? = Absolutely. Our floating button widget supports multiple messaging platforms. You can show a WhatsApp button along with Messenger, Telegram, Zalo, and others. Set the icon position, message content, color, and mobile/desktop behavior easily from your dashboard. == Screenshots == 1. WhatsApp API Broadcast Dashboard 2. AI Assistant Configuration Panel 3. Live Chat Widget on Website 4. Floating Multi-Platform Chat Button 5. CRM Dashboard with Active Contacts & KPIs == Changelog == = 2.3.4 (July 16, 2025) * Renamed plugin to comply with Meta trademark policy * Updated branding, screenshots, and banners * Enhanced WhatsApp API broadcast UI * Improved AI summary generation * Added floating button builder and mobile targeting = 2.3.3 (August 12, 2024) * Update menu * Add Wizard after user install and activate email will lead to wizard = 2.2.3 (June 6, 2024) = * Fix company request all time = 2.2.2 (March 23, 2024) = * Fix error Workchat Setting * Fix dashboard path * Escaping data * Fix warning = 2.2.1 = * Security fix = 2.2.0 = * update register UI * Add Slack setting * Add Instagram setting * Add Line setting = 2.1.0 = * update new chat UI icon * Add WhatsApp setting * Add Messenger setting * Add Telegram setting * Add Skype setting * Add Zalo setting = 2.0.1 = * update cloodo core to fix conflict with worksuite = 2.0.0 = * Add Dashboard * Add Get Support * Add Client Hub * Add Agents Setting * Add Theme Setting * Add Widget Setting * Add Whatapps Connect * Update verify login for exists email account = 1.0.1 = * Change domain chat core system = 1.0.0 = * First version