[vc_row el_id="faq_print"][vc_column width="1/4"][ultimate_heading main_heading="FAQ" main_heading_color="#ffffff" alignment="left" el_class="faq_h" main_heading_style="font-weight:700;" main_heading_font_size="desktop:16px;" main_heading_margin="margin-bottom:15px;" main_heading_font_family="font_family:Lato|font_call:Lato|variant:700"][/ultimate_heading][vc_row_inner][vc_column_inner css=".vc_custom_1534748622129{margin-bottom: 30px !important;}"][vc_toggle title="What happens when shipping rates change?" color="mulled_wine" custom_font_container="tag:h2|font_size:14|text_align:left" custom_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534736460623{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #ebebeb !important;}"]
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The Shipping Wizard tool is synced to the actual shipping service's computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!

</div>
<div class="more-info">
<p class="author">Created by:</p>
<p class="author">Lcukyluke on September 14, 2017</p>

</div>
[/vc_toggle][vc_toggle title="What if I use a specialized freight service to ship my large items?" color="black" custom_font_container="tag:h2|font_size:14|text_align:left" custom_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534736391438{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #ebebeb !important;}"]
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There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.

</div>
<div class="more-info">
<p class="author">Created by:</p>
<p class="created-time">Lcukyluke on September 14, 2017</p>

</div>
</div>
[/vc_toggle][vc_toggle title="Why are my item pages not showing my price for International shipping?" color="black" custom_font_container="tag:h2|font_size:14|text_align:left" custom_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534736400051{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #ebebeb !important;}"]
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When you are signed into your own shop and are viewing your item pages, Antique's system automatically knows where you are located, and will display the price for shipping the item to your country.

</div>
<div class="more-info">
<p class="author">Created by:</p>
<p class="created-time">Lcukyluke on September 14, 2017</p>

</div>
</div>
[/vc_toggle][vc_toggle title="Why is it important to enter accurate shipping information when I list my items?" color="black" custom_font_container="tag:h2|font_size:14|text_align:left" custom_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534736407844{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #ebebeb !important;}"]
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Determined After Checkout is no longer a shipping option available to US based shops.

For large items which require specialist packing and transport, the Freight option may be selected, and then the shipping can be calculated by the shop owner after the buyer has submitted the Purchase Order.

</div>
<div class="more-info">
<p class="author">Created by:</p>
<p class="created-time">Luckyluke on September 14, 2017</p>

</div>
</div>
[/vc_toggle][vc_toggle title="How will the Shipping Wizard be able to calculate the shipping without knowing the zone it is going to?" color="black" custom_font_container="tag:h2|font_size:14|text_align:left" custom_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534736420237{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #ebebeb !important;}"]
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Buyers must register with a shipping address before they can make a purchase on Antique. The Shipping Wizard then automatically calculates the total from your shop's zip code to the buyer's zip code.

</div>
<div class="more-info">
<p class="author">Created by:</p>
<p class="created-time">Lcukyluke on September 14, 2017</p>

</div>
</div>
[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_wp_categories][vc_wp_tagcloud taxonomy="product_cat"][/vc_column][vc_column width="3/4"][vc_row_inner el_class="faq_main"][vc_column_inner css=".vc_custom_1534747349841{margin-bottom: 30px !important;}"][ultimate_heading main_heading="MOST FAQ" main_heading_color="#fc6058" heading_tag="h4" alignment="left" spacer="icon_only" icon="Defaults-edit pencil-square-o" icon_size="18" icon_color="#fc6058" main_heading_style="font-weight:700;" main_heading_font_size="desktop:18px;" main_heading_font_family="font_family:Lato|font_call:Lato|variant:700"]How to manage your account and it's features.[/ultimate_heading][vc_toggle title="How can the Shipping Wizard compute an accurate shipping cost on multiple-item orders?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534746661092{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">

The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.

</div>
<div class="more-info"><span class="author">Created by: Luckyluke </span><span class="created-time">on September 14, 2017</span></div>
[/vc_toggle][vc_toggle title="Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534746668658{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com

</div>
<div class="more-info"><span class="author">Created by: Tuan Ha </span><span class="created-time">on December 11, 2017</span></div>
</div>
[/vc_toggle][vc_toggle title="Can I change the shipping address for one of my orders? " color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534746674624{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.

</div>
<div class="more-info"><span class="author">Created by: Tuan Ha </span><span class="created-time">on December 11, 2017</span></div>
</div>
[/vc_toggle][vc_toggle title="What is an undeliverable package?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534746681079{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

</div>
<div class="more-info"><span class="author">Created by: Alisia </span><span class="created-time">on December 11, 2017</span></div>
</div>
[/vc_toggle][vc_toggle title="How much does International Shipping cost? " color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534746687089{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.

</div>
<div class="more-info"><span class="author">Created by: Tuan Ha </span><span class="created-time">on December 11, 2017</span></div>
</div>
[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner el_class="faq_main"][vc_column_inner css=".vc_custom_1534747359857{margin-bottom: 30px !important;}"][ultimate_heading main_heading="SHIPPING" main_heading_color="#fc6058" heading_tag="h4" alignment="left" spacer="icon_only" icon="Defaults-truck" icon_size="18" icon_color="#fc6058" main_heading_style="font-weight:700;" main_heading_font_size="desktop:18px;" main_heading_font_family="font_family:Lato|font_call:Lato|variant:700"]Commonly asked question about shipping[/ultimate_heading][vc_toggle title="How do I use Facebook to promote my shop?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747458808{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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Antique on Facebook. Social networking is an important part of an online business. We want to let all shops know that Antique is active on Twitter, Google+, Pinterest, Instagram and Facebook, and we invite you to join us. All services are free to join and as a shop owner you can use these services to promote your own shop too.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">thanh.pm on September 14, 2017</span></div>
</div>
[/vc_toggle][vc_toggle title="What is the My Account page?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747482592{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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<strong>The My Account page is where you can view Antique account information including:</strong>
<ul>
 	<li>Pending and Completed purchase activity</li>
 	<li>Member, Password and Address Book information</li>
 	<li>Subscription details for our Mailing Lists</li>
</ul>
When shopping or browsing on Antique, you can access your My Account Overview page by selecting My Account located at the top of any page on our site.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">thanh.pm on September 14, 2017</span></div>
</div>
</div>
[/vc_toggle][vc_toggle title="How do I change my account email address?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747506663{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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<strong>To change your account email address:</strong>
<ol start="1">
 	<li>Select My Account located at the top of any page on our site</li>
 	<li>Under the Member Info section, select Edit</li>
 	<li>Under the Your Email Address section, complete the required field</li>
 	<li>Select Update</li>
</ol>
</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Luckyluke on September 14, 2017</span></div>
</div>
</div>
[/vc_toggle][vc_toggle title="Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747528199{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
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We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Tuan Ha on December 11, 2017</span></div>
</div>
</div>
[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner el_class="faq_main"][vc_column_inner css=".vc_custom_1534747359857{margin-bottom: 30px !important;}"][ultimate_heading main_heading="RETURN" main_heading_color="#fc6058" heading_tag="h4" alignment="left" spacer="icon_only" icon="Defaults-level-up" icon_size="18" icon_color="#fc6058" main_heading_style="font-weight:700;" main_heading_font_size="desktop:18px;" main_heading_font_family="font_family:Lato|font_call:Lato|variant:700"]How to manage your account and it's features.[/ultimate_heading][vc_toggle title="How can the Shipping Wizard compute an accurate shipping cost on multiple-item orders?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747697975{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">
<div class="panel-content">

The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Luckyluke on September 14, 2017</span></div>
</div>
[/vc_toggle][vc_toggle title="What happens when shipping rates change?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747718382{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">
<div class="panel-content">
<div class="panel-content">

The Shipping Wizard tool is synced to the actual shipping service's computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Lcukyluke on September 14, 2017</span></div>
</div>
</div>
[/vc_toggle][vc_toggle title="What if I use a specialized freight service to ship my large items?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747742622{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">
<div class="panel-content">
<div class="panel-content">

There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Lcukyluke on September 14, 2017</span></div>
</div>
</div>
[/vc_toggle][vc_toggle title="Why are my item pages not showing my price for International shipping?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747770416{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">
<div class="panel-content">
<div class="panel-content">

When you are signed into your own shop and are viewing your item pages, Antique's system automatically knows where you are located, and will display the price for shipping the item to your country.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Lcukyluke on September 14, 2017</span></div>
</div>
</div>
[/vc_toggle][vc_toggle title="Why is it important to enter accurate shipping information when I list my items?" color="mulled_wine" custom_font_container="tag:h2|font_size:18px|text_align:left" custom_google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal" use_custom_heading="true" css=".vc_custom_1534747793260{margin-bottom: 0px !important;padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #ebebeb !important;}"]
<div class="panel-content">
<div class="panel-content">
<div class="panel-content">

Determined After Checkout is no longer a shipping option available to US based shops.

For large items which require specialist packing and transport, the Freight option may be selected, and then the shipping can be calculated by the shop owner after the buyer has submitted the Purchase Order.

</div>
<div class="more-info"><span class="author">Created by: </span><span class="created-time">Luckyluke on September 14, 2017</span></div>
</div>
</div>
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