iHelper - Helpdesk and Knowledge Base HTML Template

Getting Started

We would like to thank you for purchasing iHelper - Helpdesk and Knowledge Base HTML Template for your website. We outline all kinds of good information, and provide you with all the details you need to use this template.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is contact with us via email tivatheme@cloodo.com.

Introducing iHelper - Helpdesk and Knowledge Base HTML Template

iHelper - Helpdesk and Knowledge Base HTML Template was specially created for helpdesk and knowledge base sites. It has 3 homepage layouts. Every single element of this template is entirely responsive, as content can be viewed from desktop and mobile devices.

Files Structure

  • /HTML
    • /css (Template CSS)
    • /images (All Images)
    • /js (Template JS)
    • /libs (All external libs. We keep all of them in this folder to make updates easily.)

Javascript

It's possible to change the JS settings by extending the defaults from the template, that way is so much easier to update the template changing only one JS file.
Here are a few samples on how to do that:

Changing Settings


1. Page Loader (js/main.js)
$( window ).load(function() {
	/*  [ Page loader ]
	- - - - - - - - - - - - - - - - - - - - */
	$( 'body' ).addClass( 'loaded' );
	setTimeout(function () {
		$('#page-loader').fadeOut();
	}, 500);
});

2. [Back To Top] button (js/main.js)
$('.back-to-top').on( 'click', function(e) {
	e.preventDefault();
	$("html, body").animate({
		scrollTop: 0
	}, 700);
});

3. Counter Up (js/main.js)
$( '.counter-number' ).counterUp({
	delay: 10,
});
...

HTML Structure

We are using Bootstrap framework. So, basic HTML structure is same as it is used in Bootstrap.

<!DOCTYPE html>
<html>
	<head>
		<!-- Bootstrap & Other CSS files -->
	</head>
	<body class="home home1">
		<div id="wrapper">
			<div id="page-loader">
				<!-- Page Loader -->
			</div>
			
			<header id="header">
				<!-- Logo, Menu -->
			</header>
			
			<main id="main" class="site-main">
				<!-- Main Content -->
			</main>
			
			<div id="bottom" class="site-bottom">
				<!-- Footer -->
			</div>
			
			<footer id="footer">
				<!-- Footer Copyright -->
			</footer>
		</div>
		
		<!-- Include JS files -->
	</body>
</html>

CSS Structure

The organization of the CSS is one of our priorities.

These are the CSS file we're using in the template:

  • style.css - (Main css style)
  • css/responsive.css (Css responsive)

Customization & Styles

Fonts

The template use 2 Google fonts:

<link href="https://fonts.googleapis.com/css?family=Poppins:400,300,500,600,700" rel="stylesheet">

To change the font, first go to http://www.google.com/webfonts choose a font and use the generated code.

Icons

1. Font Awesome is a @font-face iconset that you can change size and color of the icons using CSS. If you need more information, please visit this site:
Fontawesome/ 

<i class="fa fa-edit"></i>
<i class="fa fa-search"></i>
...

Source & Credits

Getting Support

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is contact with us via email tivatheme@cloodo.com.

Our support scope

Our support covers configuration, building site as demo, trouble using any features, and bug fixes. We don't provide support for customizations or 3rd party extension.

Our support time

We try our best to monitor the email around the clock, however, this is not always possible due to different time zones. We will try to reply you as fast as we can.

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). So if ask for help in the weekend, you may have to wait a little bit for support and please be patient.